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Frequently asked questions
General
A: Yes, Pup Orlo welcomes custom requests to provide personalized products that meet your specific needs. As an online store dedicated to quality and customer satisfaction, we work closely with clients to create tailored items that reflect their unique preferences. To initiate a custom order, you can contact us by selecting the custom menu option and providing as much information as possible. Our goal is to ensure every custom product delivers exceptional craftsmanship and exceeds your expectations.
A: Pup Orlo operates as an online store and does not provide in-person pick-up options in most cases, however we will provide pick up at certain events we are attending. All orders are fulfilled through secure shipping directly to your preferred address, ensuring convenience and timely delivery. If you have any specific delivery requirements or need assistance with shipping details, please get in contact.
A: At Pup Orlo, our t-shirts are crafted from high-quality, 100% cotton fabric to ensure maximum comfort, breathability, and durability. The designs are crafted in Heat Transfer Vinyl and each shirt is carefully produced to meet high standards of quality, reflecting our commitment to providing customers with reliable and comfortable apparel through our online store.
A: Yes, Pup Orlo provides a detailed size guide for all our t-shirts to help you find the perfect fit. Our guide includes measurements for chest width. We recommend measuring a similar t-shirt you already own to compare sizes accurately. You can find the size guide on each t-shirt product page on our website, ensuring you have all the information needed before making a purchase. If you have any further questions or need personalized assistance with sizing, our customer support team is ready to help
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A: Pup Orlo ships internationally, shipping costs and times vary by destination. Ensure your address is accurate. Some items may require special handling or extra fees.
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